SuomenWebhotelli.com has been rebranded as Snetti. Our services and customer portal are now provided under snetti.fi and snetti.eu by Web2Fix Oy.
Snetti no longer provides post-paid service activation based only on an invoice or a future due date. New orders, upgrades and renewals are prepaid: the required payment must be successfully received before a service is activated, extended or renewed.
An invoice due date is the final payment deadline; it is not a promise of post-paid credit or activation before payment. To avoid interruption, please pay renewal invoices early enough for the payment to be confirmed before the service or domain expires. Domain registrations and renewals cannot normally be reversed after they have been submitted to the registry.
You can also open an unpaid invoice in the Snetti client area and choose one of the payment methods shown for that invoice:
Availability notice: the payment page displays only methods supported for the invoice amount, currency, billing country, device and customer eligibility. A method visible to one customer may not be offered to another. One-time methods do not automatically create a recurring agreement.
To prevent domain or service expiry and avoid interruption, you are responsible for ensuring that every service is paid before its expiry date. If you rely on automatic renewal, the recurring card or PayPal agreement must remain enabled, authorized and allowed by the payment provider, with a valid funding source. If recurring collection is unavailable, disabled, cancelled or unsuccessful, you must pay the renewal invoice manually early enough for the payment to be confirmed before expiry.
You can request cancellation of a service or subscription through Snetti whenever you decide to stop it. You may also cancel the related recurring payment agreement directly with PayPal, Stripe or another payment provider. However, cancelling only the payment agreement stops future automatic payment and does not necessarily submit a service-cancellation request to Snetti. To make sure the service itself is cancelled, also submit the cancellation through the Snetti client area or contact Snetti support.
Refund policy: the existing refund policy remains effective. Non-refundable services—including completed domain registrations, transfers and renewals—remain non-refundable after they have been submitted or completed. Cancelling a service or recurring payment agreement does not reverse an already completed non-refundable transaction.
If a payment has been charged but the invoice remains unpaid, please contact Snetti support and include the invoice number, payment time and provider reference. Never send card numbers, online-banking credentials or passwords in a support ticket.
